Palm Coast Addresses Trash Pickup Complaints, Holds Waste Pro Accountable

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Palm Coast, FL - The City of Palm Coast publishes a release addressing concerns over a delay in trash pickups and says they are holding their trash collection contractor, Waste Pro, accountable.

The city further added that they will hold the company accountable through measures such as fines, and that they will work with all available external resources in order to rectify the situation. 

City officials have been speaking with temporary staffing services, private and public waste haulers, and other municipalities in search of assistance. Any costs accrued by those options will also be a cost to Waste Pro and not the city, according to the release.

“Residents in our recent Solid Waste survey have overwhelmingly rated consistent and timely pickups as being a top priority,” said City Manager, Matthew Morton “That is the level of service we contracted for, what our residents are paying for, and what is expected. We will continue to work diligently to get this matter resolved.” 

Per Palm Coast's contract with Waste Pro, trash pickups are supposed to occur 6 a.m. and 6 p.m. Any residents that experience delays in their trash pickups on their designated days are encouraged to contact customer service by submitting a case through Palm Coast Connect, emailing customer-service@palmcoastgov.com, or calling (386) 986-2360

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